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NestDesk Help & Documentation

Comprehensive guide to exactly how the platform works for Property Owners and Tenants. Learn how to register, configure your properties, raise maintenance requests, and manage rent.

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Property Owners Guide

1. Owner Registration & Onboarding

Starting as an owner requires passing our multi-step verification process to ensure a secure platform for tenants.

  • Account Creation: Visit /register. Provide your full name (no numbers allowed), email, and a strong password. A strong password requires at least 8 characters, an uppercase letter, a lowercase letter, and a number.
  • Plan Selection: Choose your software tier (e.g., Free, Starter, Pro) during registration. This plan follows you through your account lifecycle.
  • Onboarding Profile: Once registered, you must provide your property business or home address. Simply entering your 6-digit Pincode will automatically detect and fill your City and State.
  • WhatsApp Phone Verification: Enter your 10-digit mobile number. You will receive an OTP via WhatsApp. This step must be completed to unlock a verified owner dashboard, proving your identity to prospective tenants.
2. Property Setup & Invite Links

Your dashboard will be mostly empty until you create a property structure.

Add a Hostel/PG

Navigate to Hostels and fill in the facility name, type (PG, Hostel, rental), and full address. Once saved, it will be listed as 'Setup Incomplete'.

Create Rooms

Click into the property to build 'Floors', and then generate 'Rooms'. Set the rent values and capacity for each bed space.

Crucial: Activating the property generates a specific Invite Link and QR Code. Give this link to your tenants so they apply directly to your property database.

3. Owner Platform Features
  • •
    Dashboard: Overviews of occupancy limits, this month's rent collected vs pending, total expenses, and open maintenance tickets.
  • •
    Tenants: Review incoming requests from your Invite link. Approve tenants, assign rooms, update their billing dates.
  • •
    Payments: Log cash or UPI rent collections. View historical payment records and filter by tenant or hostel.
  • •
    Expenses: Track your operational costs (Electricity, Staff Salary, Repairs) against your income.
  • •
    Maintenance: View tickets raised by tenants. Update statuses to "In Progress" or "Resolved", leaving comments.
  • •
    Notices: Publish important announcements internally. Tenants see these in their dashboard instantly, avoiding WhatsApp clutter.

Tenant Operations Guide

1. Registration through Invite Links

Tenants cannot join in a vacuum. You must scan the owner's QR code or click their Invitation Link. This ensures you are tied straight to their specific PG/Hostel database.

  1. Open the owner's invite link. It will show the property name and confirm it is accepting registrations.
  2. Fill out your full name, email, phone number, gender, and Aadhaar info.
  3. Complete WhatsApp OTP verification to prove your mobile number.
  4. Set your password and enter the system.

Pending State: Upon registration, your account is in a "Pending" state. You have access to your dashboard, but features are locked until the owner approves your join request.

2. Hitting 100% Profile Completion

Even if the owner approves you, you must fill out 10 distinct profile fields in the Profile tab to reach full Active status.

  • Full Name
  • Email Address
  • Phone Number
  • Occupation Type
  • Workplace/Institution Name
  • 12-Digit Aadhaar Number
  • Profile Photo Upload
  • Aadhaar Front Image
  • Aadhaar Back Image
  • Alternate ID Document

Once all 10 inputs are provided, the progress meter reads 100% and you are fully unlocked!

3. Tenant Features (Maintenance, Notices, and Payments)

Raising Maintenance Requests

If something breaks (e.g. WiFi, Plumbing, Fan), go to the Maintenance tab. Click "New Request", select the category, give it a short title, and describe the issue.

  • The owner is immediately notified.
  • Track whether the issue is 'Open', 'In Progress', or 'Resolved'.
  • Delete or modify your request if the problem resolves on its own.

Viewing Property Notices

Forget messy group chats. Under the Notices tab, you can read formatted, official announcements from the owner (e.g., 'Water supply offline tomorrow', 'Rent Policy Updates').

Tracking Rent & Payments

The Payments section gives you an immutable history of every rent payment made. See exactly which months are paid and which are listed as pending, keeping the record straight between you and the owner.